Frequently Asked Questions
Real answers to the questions we actually get asked, organized by what you're trying to figure out — cost, process, technical details, or what happens after launch.
General Questions
We work with businesses across every major U.S. sector, including florists, restaurants, salons, real estate agents, healthcare providers, contractors, retailers, and more. Visit our industries page for the full list and to see how our approach changes by sector.
No. While we have dedicated local SEO expertise in cities like New York, Los Angeles, and Chicago, we work with businesses across the entire United States. See our full locations list.
We research your specific industry and customer search behavior before designing anything, we build SEO into the site structure from day one instead of bolting it on afterward, and we stay involved after launch instead of disappearing once the invoice is paid. Read more on our About Us page.
Yes — a large share of our projects are first websites, not redesigns. We'll walk you through the full process from scratch, with no assumption that you already understand web terminology or have existing brand assets ready.
Pricing Questions
Pricing depends on your business needs, project size, and which services you require. Visit our pricing page for a breakdown of package tiers, or contact us for a free, no-obligation quote specific to your project.
Yes. Once we scope your project and provide a written quote, that's the number — not a starting point that grows once work begins.
[Placeholder — insert real payment terms, e.g. deposit + milestone payments, or full payment on completion.]
Needs real policy before publishing
Yes, and we're upfront about them: hosting, domain renewal, and optional ongoing maintenance or marketing. See "Ongoing Costs to Plan For" on our pricing page for the full breakdown.
Process & Timeline Questions
Most projects take between 3 and 8 weeks from initial consultation to launch, depending on scope and complexity. We'll give you a clear timeline during your free consultation, not a vague estimate.
Four stages: a free consultation and audit, strategy and planning (site structure, keywords, design direction), design and build with SEO-friendly structure throughout, and ongoing support after launch. See our homepage for the full breakdown of "How It Works."
As involved as you want to be, within reason. We need your input on brand direction, content approval, and a few key decisions — but we don't require you to manage the project day-to-day. Most clients spend a few focused hours total across the whole build.
Yes. Our website redesign service is built specifically for businesses that want to keep their brand but improve speed, design, and search performance — and we preserve your existing search rankings during the transition.
Technical Questions
WordPress, by default — see our WordPress vs Shopify and WordPress vs Squarespace comparisons if you're deciding between platforms yourself.
Yes. You own the site, the content, and the domain (if registered through us or transferred to your account). We don't lock clients into using us by withholding access or ownership.
Yes. Every website we build includes SEO-friendly structure by default, and we offer a dedicated local SEO and Google Business Profile service to help you rank in your specific city or metro area.
Yes. Our website maintenance and support service keeps your site secure, updated, and performing well long after launch — it's not an assumed one-time handoff.
[Placeholder — insert real cancellation policy, e.g. notice period, prorated billing, or month-to-month terms.]
Needs real policy before publishing
In most cases, yes. This is typically scoped as part of a Custom package — tell us what you're currently using during your consultation and we'll confirm compatibility.
Getting Started
Contact us for a free consultation and website audit. We'll walk you through the process and answer any remaining questions before you commit to anything.
Nothing is required, but it helps to have a rough idea of your goals, any existing brand assets (logo, colors), and examples of websites you like or dislike. We'll guide the rest.
Still Have a Question?
If your question isn't answered here, don't guess — ask us directly. A quick conversation is faster and more accurate than digging through an FAQ page for an edge case.